Well, as we already know, libraries use IMimg to communicate with their customers. I’m part of the team who has been testing the IM project here at VBPL. It’s hard to know how successful that has been at this point – it’s early yet and we don’t seem to have a huge influx of questions thus far. I would expect the usage will pick up, however.
Now as to whether I think libraries and IM are a good fit, I’m not sure. For some reason I see more value at an academic library than a public library, but I can’t define why. Something to do with how much usage the website gets. I’m not sure how heavy the usage of the VBPL website is in general, thus am not sure how many people would stumble across or go looking for an IM option. Maybe it’s more than I imagine – I’d be happy to be wrong about this!
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